Stratford-upon-Avon Butterfly Farm Privacy Policy

Privacy Policy

Attraction Website Privacy Policy 2020

General

Stratford-upon-Avon Butterfly Farm is committed to respecting your online privacy. This privacy policy is intended to give you confidence in the privacy and security of the Personal Data we obtain from you. We treat all your personal information as confidential and keep any information received on a secure server and are compliant with GDPR.

By accessing this website, you are consenting to the way information is collected and used, as described within this Privacy Policy. If you do not wish to accept this Privacy Policy please leave this website. We reserve the right to change this policy at any time. If this Privacy Policy changes we will place an updated version on this page.

Information Collected and its Use

Registration is not required to access this website. Though we may collect some information through our contact form. The basic Personal Data we may process and collect is: your name, your email address, your contact number.

We use Google Analytics to collect information about how you interact with our website each time you visit it. This information is not personal information and we cannot identify who you are e.g. your name or address.

We use information collected to ensure our website content is effective and well presented, to allow use of interactive features on our website and to notify you of any changes to our services. We may occasionally use your data, if you have filled out a contact form, to provide you with information about services and goods which may be of interest to you but only if you have provided your consent to do so.

The information collected by Google Analytics is your general location, but not your address, how long you are on our website for, what pages you have visited, what you have searched for to get to our website, how you have got to our website and if you have used Google Maps to get directions to us and your demographic.

We use third party ticketing company, DigiTickets to fulfil online ticket purchases. The Personal Data disclosed is your name, billing address, residential address, email address, telephone number and payment details, they will only retain, store or use your Personal Data for the purpose of billing for the tickets. WorldPay is the payment gateway for online ticket purchases and they will only use your Personal Data for the purpose of processing your online ticket transaction.

Sometimes we need to pass the information we collect to other companies for administrative purposes. For example, our joint ticket partners. We may use third parties to carry out certain activities, such as processing and sorting data. Third parties will not be allowed to use your Personal Data for their own purposes.

There are links on our website which will take you to other sites e.g. Tesco’s, Facebook, Twitter. If you click on any of these links and leave our site, we have no control over that other website. Please read the other websites Privacy Policy as it may differ.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. You can either accept or decline cookies, most web browsers will automatically accept them. You can modify your browser settings to not accept cookies. If you decline cookies this may prevent you from taking full advantage of our website. Cookies help analyse web traffic and allow web applications to respond to you as an individual by tailoring its operations to your likes and dislikes by gathering and remembering information about your preferences. To learn more about cookies please visit: http://www.aboutcookies.org.

Security

Stratford-upon-Avon Butterfly Farm is committed to ensure that your Personal Data is secure. To prevent unauthorised access or disclosure we use up-to date procedures both physical, managerial and electronic, to secure and safeguard the information we collect from this website.

If you have any questions in relation to the Personal Data we may hold about you, or use of that data, please contact us at: Data Enquiries, The General Manager Stratford-upon-Avon Butterfly Farm, Swan’s Nest Lane, Stratford-upon-Avon, Warwickshire, CV37 7LS

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Stratford-upon-Avon Butterfly Farm. References to "our Website" or "the Website" are to butterflyfarm.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Stratford-upon-Avon Butterfly Farm
Swan's Nest Lane, Stratford-upon-Avon, Warwickshire
CV37 7LS

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.